FREQUENTLY ASKED QUESTIONS
Everything you need to know
Haven't found the answer to your question? Don't hesitate to contact us, we will be glad to help.
Arrival and departure (check-in / check-out)
What time can I check in, and by when do I have to vacate the room (check-out)?
Check-in is possible from 15:00 on the day of arrival; check-out is by 11:00 on the day of departure.
Can I arrange an early check-in or a late check-out?
Yes, if our current capacity allows it, we can arrange this individually. Please contact our reception.
How does the reception work? Is it available 24 hours a day?
Reception is open daily from 8:00 to 21:00. If you need to arrive later, please contact our reception. We are prepared for such situations as well.
Is parking available on site?
Yes, we have ample parking capacity. Parking is already included in the price of your accommodation.
Is there a charging station for electric vehicles (EV)?
We are working on it intensively, with completion planned for 2026. If you need to charge your electric car in the meantime, we will gladly help.
Accommodation & Room Amenities
Are your rooms wheelchair accessible?
We have only 1 apartment fully adapted for guests with reduced mobility. It is the V mechu apartment in our annexe building.
Are bathrobes, towels and toiletries provided in the rooms?
All rooms are equipped with hand towels and bath towels. Hotel cosmetics by The Perfumer’s garden are also provided in dispensers.
Do you have cots or extra beds available?
Yes, we are happy to provide a cot free of charge on request. An extra bed can only be added in the Master and Master Plus studios for a surcharge; in the Boutique Apartments these are the V mechu, Na stromě and Na jezeře apartments.
Is Wi-Fi free in the rooms and across the resort?
Yes, there is Wi-Fi throughout the grounds. The network name is Resort Český les.
Are all the rooms smoking or non-smoking?
All rooms, like every indoor area, are non-smoking.
Do the rooms have air conditioning?
Our rooms are not air-conditioned; they have mechanical ventilation with heat recovery only. Some of the rooms are fitted with electric blinds, so that the room can be kept from heating up in the sun.
Do the rooms have a minibar, a kettle or a coffee machine?
Active rooms are equipped with a minibar fridge, while the other studios and apartments have a standard fridge and a coffee machine.
Do you offer laundry or ironing services for guests?
We do not offer this type of service.
Is there a lift in the resort?
Resort Český les does not have a lift. If you need any help with your luggage, please let us know.
Wellness & Relaxation
Is wellness access included in the room rate, or charged separately?
Wellness access is included in most of our rates and this information is stated in your booking confirmation. If you would like to be certain, please contact our reception.
What are the opening hours of the wellness area?
The wellness area is open daily from 15:00 to 21:00. If these hours do not suit you, please contact our reception. Wherever possible, we will be glad to accommodate you.
Do massages need to be booked in advance?
Yes, massages need to be booked in advance. If you are interested in this service, please contact our reception.
Is the wellness area open to children as well?
Yes, the wellness zone is open to children as well.
Can the whole wellness area be booked as a private spa?
Yes, that is possible. For more information or to check a particular date, please contact our reception.
Are refreshments and drinks available in the wellness area?
A drinking fountain is provided in the wellness area for your full comfort. Entering the wellness zone with food or alcoholic drinks is not permitted without prior arrangement.
What should I bring to the wellness area (swimwear, footwear, my own sheet)?
We always keep a generous supply of fresh bath towels, sheets and slippers ready for you. Your personal belongings can be stored in lockable changing-room lockers.
Dining & Restaurant Hvozd
What time is breakfast served and what does it include?
Breakfast is served daily from 7:00 to 10:00 as a generous buffet. It offers a wide choice of hot and cold dishes, homemade spreads, freshly baked bread and pastries, homemade pancakes and also gluten-free and lactose-free options. There is something here for everyone.
Do I need to reserve a table at Restaurant Hvozd for dinner?
It is not strictly necessary; we look forward to welcoming our guests in the restaurant and we count on you. With a larger group, however, we would appreciate a reservation, for your comfort and ours.
Can you prepare meals for guests with allergies or a special diet (gluten-free, vegan and so on)?
Yes, we are ready to welcome guests with special dietary requirements in the restaurant as well. Simply let our staff know and we will gladly help you choose.
Can guests who are not staying with you come to the restaurant or drop in for a coffee?
Of course – and we are always very grateful when they come to visit.
Do you offer room service or packed lunches for day trips?
We do not offer room service for prepared meals, but if you find yourself in a tricky situation, just have a word with our staff and we will not let you go hungry. Packed lunches for your trips we prepare with pleasure, and if you like, we will also put together a small picnic basket for you.
Do you offer a children's menu or smaller portions for children?
Yes, we are well prepared for the visits of our smallest guests too.
Do you also offer non-alcoholic versions of your drinks?
Yes, our drinks menu also includes alcohol-free versions of popular drinks.
Can I order food to take away?
Yes, we will gladly prepare everything as a takeaway for you.
Stays with dogs & Families with children
Do you allow stays with dogs or other pets?
Yes, four-legged friends are always warmly welcome here. Reserved for them is accommodation in our Boutique Apartments in the annexe building with its own separate garden, plus a small welcome surprise in the room. There is no need to pack a pet bed, bowl, blanket or paw towel, as they are already waiting for you.
What is the fee for a dog and are there any restrictions (for example access to the restaurant)?
If you are staying in one of our boutique apartments, which are prepared for guests travelling with dogs, no surcharge applies. During your stay, dogs are welcome anywhere on the resort grounds, including the terrace of the Hvozd restaurant. Unfortunately, they cannot be admitted to the indoor areas of the restaurant.
Is there anything for children at the resort (play corner, playground)?
For our youngest guests we have colouring books and crayons ready in the restaurant. Older children and adults can choose from a range of board games, books of fairy tales or a wide spectrum of outdoor activities such as a table-tennis table, a basketball hoop, a pétanque court, Finnish skittles or badminton. If the weather turns against us, we will gladly open up our Čerchov hall by arrangement, where films can be screened and board games, table football, darts or billiards played.
Special Requests, Gifts & Vouchers
Can I buy a gift voucher for a stay, for wellness or for the restaurant?
Yes, vouchers can be purchased online in our e-shop. You choose the value yourself, according to your needs, including the option of gift wrapping. Vouchers can then be redeemed for any of the services at our resort.
Do I pay for my stay in advance, or on arrival?
Unless you have chosen a discounted, non-refundable rate with immediate payment, your booking is always guaranteed by your payment card, but you only pay for the services you use once you are here with us.
Can I use an employer benefit contribution with you (FKSP, Benefity.cz, Sodexo/Pluxee and similar)?
Yes, we will gladly arrange your stay as part of an employer contribution from the FKSP employee benefit fund.
Can you arrange a surprise in the room (flowers, prosecco, a bottle of Champagne de Venoge)?
With pleasure. We absolutely love surprising our guests. Just let us know if you are arriving for a special occasion. Some of these services may be charged.
Activities, Sport & Surroundings
Do you offer bike and e-bike rental or storage?
Yes, our guests have a bike room at their disposal with charging for e-bikes. We have 3 e-bikes and 2 classic bikes here for hire, and this service is charged.
Are there marked hiking and cycling trails in the area?
Yes, we are a paradise for lovers of hiking and cycling. Resort Český les stands literally at the crossroads of the Zlatá stezka Českem (Golden Trail across Bohemia), marked hiking routes and the cycle route running from Prague all the way to Paris.
Where can I swim in summer or go cross-country skiing in winter nearby?
The surrounding area offers plenty of places to cool off, from traditional swimming pools to beautiful little natural bathing ponds. There are cross-country ski trails close by as well, although snow has been growing scarcer in recent years. You will find more of our tips in the Activities section.
Are maps of the area and trip tips available at reception?
Yes! We are very fond of the Český les, so we can offer you plenty of maps as well as tips we have tried out ourselves.
Which are the finest lookout towers and viewpoints in the immediate area?
For us the most beautiful viewpoint is “Výhledy”, right on the resort grounds
Is the Český les good for mushroom picking, and are there good spots nearby?
When they are out, they are really out! Some grow right here beneath our birches. You will find chanterelles, porcini, orange birch boletes and many other species. The best spots, though, we will only reveal to you in person.
Is the mobile signal good around the resort?
Yes, we have good mobile coverage and internet.
Is there a grocery shop or a pharmacy near the resort?
The nearest pharmacy and grocery shop are in Bělá nad Radbuzou or in Eslarn on the German side. In Železná itself you can use the petrol station and the Free Shop.
Is there a bus or train stop in Železná?
Yes, there is a bus stop right by the hotel. Services reach us from Bělá nad Radbuzou, where you will also find the nearest railway station.
Weddings, Corporate Events & Payments
Can I hold a wedding, a family celebration or a corporate team-building event with you?
Yes, for occasions like these we have two multifunctional halls and an outdoor wedding Seník. You can find more information here.
What is the capacity of your event spaces?
Our capacity is up to 120 people.
Which payment methods do you accept (cards, meal vouchers, invoice)?
You can pay by payment card, in cash, by bank transfer or in Bitcoin.
What are the cancellation terms if I need to cancel a booking?
Cancellation terms vary and depend on the conditions of the individual booking. They are always stated in your stay confirmation. If you are unsure, please contact our reception – we will be happy to explain everything.
Do you have technical equipment for corporate training sessions (projector, screen, sound system)?
Yes, our halls are equipped for projection via TV or a data projector and screen. A flipchart and a sound system are available as well.
Do you also arrange an accompanying programme for wedding parties or corporate events (tastings, team building)?
With pleasure. We keep a whole catalogue of trusted partners. We can arrange floristry workshops, escape games or professional training. Our resident sommelière will gladly take you along the wine trail of France, through the Champagne region or to the Thaya winery near Znojmo.
Are you ready
to pay us a visit?
